Ordering a repeat prescription
If you have been asked to self-isolate, and do not have access to a computer you can phone the surgery after 11 a.m. The reception tream will be pleased to asist you in ordering your medication. Please note, we cannot accept prescription requests over the telephone for those who are able to use the NHS app, SystmOnline or our e-Consult facility as this will overwhelm our telephone lines. Please use this system responsibly.
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems ordering your prescription online?
Use the SystmOnline Support Centre before you call us.
There will be some slight changes to the way repeat prescription are ordered. Prescriptions need to be requested electrionically and we still require 3 working days for us to have your prescription ready for the pharmacy.
Please download the NHS app to be able to order your prescriptions directly from us electronically.
As you will not be able to come to the surgery to collect your prescription up will be asked to nominate a pharmacy for receipt of your electronic prescription.
Requests should be made in good time so that you do not run out of your medication, but not too early or they cannot be issued.
All prescriptions are available 72 hours (3 working days) after request. Remember to allow extra time at weekends and bank holidays, when the surgery is closed.
If you run out of your medicines outside normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, including if you're away from home.
The contraceptive pill can now be ordered online by filling out an eConsult request
Do not stockpile medication by requesting more medication than you would normally need. If you are unable to use the NHS app or use SystmOnline to order medication, please fill out an e-Consult request. You could ask a family member or relative to complete an e-Consult request on your behalf.
If you already have a prescription and urgently need the medicines, try the following steps:
- If your local pharmacy is closed, use the NHS pharmacy service search to find other nearby pharmacies and their opening hours. Some are open until midnight or even later, even on public holidays.
- If you would prefer to speak to someone first, call 111 free of charge on your mobile or landline. The person you speak to will also be able to look up an out-of-hours pharmacy or service in your area for you.
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