Family Navigator Service

The Family Navigator role is to support families whose children (aged 5 to 19) maybe struggling with their behaviour, mental or emotional health which could be affecting their lives, school attendance and attainment but where it is not clear what support is needed. (for example, GP’s can refer directly to CAMHS if they have identified this need so that the patient is not placed unnecessarily on our waiting list)

family navigator service

Our role is to arrange a visit to the family home where we conduct a full assessment of parent concerns, we may contact school for more information about the child if needed and then agree on the best support plan for the child/ young person. We work alongside school nurses and refer children to them if they have a health need or to other services within No Limits.


What is the Family Navigator Service?

Your child has been referred to the Family Navigator service by your GP.

It is a signposting service for children and young people aged 5-19 and for you, their parent/carer.

Family Navigators received referrals from Southampton GPS for children and young people who are experiencing wellbeing related issues, whether it affects them directly or is within the family.

All GP practices in Southampton have been allocated a Family Navigator.


What can you expect from us?

We aim to provide short term, high quality support and signposting tailored to the needs of individual families.

Once we have completed our work with you we will write and let you and your GP know what we have provided and the outcome of our support.


What happens next?

Your Family Navigator will contact you within 10 days of receiving the referral from your GP.

The aim of the first contract is to arrange a first appointment with you and/or your child.

We usually offer home visits, but also can meet with you in other places, such as, school or the No Limits Advice Centre


What happens at your appointment?

The aim of the first visit is to talk about your current situation, your child's needs and any assistance you would like.

This usually lasts about an hour. This is your time to ask any questions and give us as much information as possible, so we can agree a plan.


We are a short term sign posting service – we will agree a plan with you which may include:

  • Referring to other local organisations/services for further support
  • Enable you to connect to the help you need
  • Support you to negotiate challenging situations
  • Telephone your child’s school to discuss additional support

Who are we?

We are part of a bigger team of other health professionals, Public Health Nurses and Emotional Health Wellbeing Workers. The service is called Southampton Healthy Ambition and is a partnership between Solant NHS and No Limits



The Family Navigator will explain how and with whom the information you give them might be shared.



The Family Navigator will make sure that you and your child agree with the help they are suggesting.



The Family Navigator will explain the complaint procedure to you. If you are not happy with the service you have received please speak to your worker or follow the complaints procedure.